The Web Support Plan is a month-to-month rolling contract that allows us (creativenergy
) to provide ongoing services to you (client
) on the website you are listing in the “Website URL
” field of our Support Plan form
. The submission of a Support Plan form does not imply the creation of a contract until we can ascertain that your website is suitable for this plan and is beneficial to the website in question.
The support and maintenance for your website includes backups, updates, licenses, support, security, threat-monitoring and any 30 Minute Tasks included in the plan. The plans are broken in to Basic, Premium and Premium Plus tiers that vary in features and amount of services provided depending on which plan you select. The nature of website software and technology including content management systems and frameworks is constantly changing and monitoring all these aspects is a necessity and for the crucial success of your website. Our support plans are tailored to achieve this for a monthly payment.
The payment for this contract is in advance on a monthly basis and you can cancel at any time with one months notice. If a plan is cancelled, all the items covered on the support plan will then become your sole responsibility.